Happy, satisfied customers are the heart of all that we do at Crossroads Original Designs; they are what drives us to continually do more and be more as a company. Without our loyal customers, we'd be nothing! Customer satisfaction is found in the high standards that we have set for ourselves at Crossroads. And that is why we use only top-grade, quality materials in all of the candles and fragrance products that we produce in our Bucyrus, OH manufacturing facility.
We may be a small family-owned and -operated business but our passion for handcrafting unique made-in-America goods and our commitment to delivering exceptional customer service set us apart from the competition. We may be small, but we are mighty! And our promise to you is that we will always go above and beyond to earn and keep your business. That's just how
we do business.
From the time you place your order to the time it arrives on your doorstep, our dedicated team oversees your order each step of the way to ensure the quickest turnaround and your complete satisfaction. If you aren't happy with your purchase, we aren't happy. Our promise is simple – we will always give our best effort to provide you with quality products that you have come to know and expect from Crossroads. If we fall short, we'll make it right. Our return policy makes it easy to process an exchange or refund, although some restrictions do apply. See our official return policy for complete details and special circumstances.
We are humbled to have such a devoted, loving, awesome group of supporters, customers and fans. We love you all and think of you as family. Thank you for choosing to support small business and shopping with Crossroads. Our hearts are grateful, and the love we have for you pours back into all that we do. You light up our life! And it's a honor and privilege to light up your home with our handcrafted candles from Crossroads Original Designs.